Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
Payment Information
How do I create an account?
To create an account, click on the "Sign Up" button at the top right corner of our homepage and fill in the required information.
How do I purchase a gift card?
Browse our selection of gift cards, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods are accepted?
We accept the following payment methods:
- Wafacash
- Cryptocurrency (Bitcoin, Ethereum, and others)
- CIH Bank
For more details on each payment method, please visit our Payment Options page.
Is there a fee for purchasing gift cards?
There are no additional fees for purchasing gift cards; you pay only the face value.
How is the exchange rate calculated for cryptocurrency payments?
Exchange rates are determined at the time of purchase and are based on current market rates.
What should I do if my payment fails?
Ensure that your payment details are correct and that you have sufficient funds. If the issue persists, contact our support team for assistance.
How do I access my purchased gift cards?
After purchase, your gift cards will be available in your account under the "My Gift Cards" section. You will also receive an email confirmation with your gift card details.
Do gift cards expire?
Expiration dates vary by retailer. Please check the terms and conditions of each gift card for specific information.
Can I use multiple gift cards for a single purchase?
This depends on the retailer's policy. Please refer to the retailer's terms and conditions.
Troubleshooting and Issues
I haven't received my gift card. What should I do?
Check your email’s spam folder and your account’s "My Gift Cards" section. If you still can't find it, contact our support team.
Can I return or exchange a gift card?
All sales are final. Please review your order carefully before completing the purchase.
The gift card code is not working.
Ensure that you are entering the code correctly and that it hasn't expired. If the problem continues, reach out to our support team.
Contact Support
If you need further assistance, please contact our support team